If you use our online ecommerce service, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
FOR ITEMS THAT ARE DAMAGED OR DEFECTIVE: If the return is due to a defective product or error on our part, please contact us at 303-531-5758 so we can figure out what went wrong and make it right.
HOW DO I RETURN A PRODUCT?
To return any item(s), please pack the item and include the original packing slip. You can use the original box the item was shipped in if the size is approprriate. Please send the item to the following address:
Comptek Structural Composites
5555 Central Ave, Suite 100
Boulder, CO 80301
HOW WILL MY REFUND BE CALCULATED?
Your refund will be calculated based on the price paid minus any shipping charges.
WHEN WILL I RECEIVE MY REFUND?
You will receive a refund (for items you purchased) within 10 business days of receipt of your returned merchandise.
HOW WILL I RECEIVE MY REFUND?
We typically issue a refund to the original purchasing credit card. If we are unable to refund the original purchasing credit card (for example if the original purchasing credit card has expired), we will send a check via USPS to the billing address.
We ship via FedEx and USPS to your location in the Continental U.S and Canada. Shipping cost is based on weight and zip code and will be calculated at checkout. Special shipping fees may apply outside of these areas.
The following situations may result in delayed shipping: 1) incorrect address, 2) payment delay or issue, 3) UPS or USPS failure to deliver e.g. severe weather conditions, 4) any changes made to the order after submitting.
E-mail addresses are used for the purpose of communicating order confirmation to our customers. Your e-mail address is considered confidential and will not be shared with anyone by BolderBond or its parent company Comptek.
In addition, we will not send information to your e-mail address about our products and services.